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Shipping & Delivery Policy

At SPS Online Book Store, we are committed to delivering your favorite books quickly, safely, and efficiently across India. Whether you’re ordering academic books, novels, or competitive exam guides, we ensure a smooth and reliable delivery experience every time.

1. Order Processing

  • All book orders are carefully checked for quality and condition before dispatch.
  • Books are securely packed to prevent any damage during transit.
  • Orders are processed within 24 hours after confirmation (excluding Sundays & public holidays).

2. Delivery Coverage

We deliver to most PIN codes across India. International shipping is currently not available, but we plan to expand globally soon.

3. Shipping Charges

  • Orders below ₹500 incur a delivery fee of ₹50.
  • Orders above ₹500 qualify for FREE shipping.
  • All applicable delivery charges are shown clearly at checkout — no hidden costs.

4. Estimated Delivery Time

  • Orders are dispatched within 24 hours of confirmation.
  • Delivery time is typically 3–7 business days depending on location.
  • Remote or rural areas may take up to 10–14 business days.

5. Order Tracking

  • Once shipped, you will receive an SMS and email with your tracking ID and courier details.
  • Tracking will be active within 24 hours of dispatch.
  • We work with trusted courier partners such as:
    • Delhivery
    • BlueDart
    • DTDC
    • Ecom Express
    • XpressBees

6. Payment & COD Options

  • We accept payments via UPI, debit/credit cards, and net banking.
  • Cash on Delivery (COD) is available in select locations.
  • Enter your PIN code at checkout to check COD availability.

7. Delays & Exceptions

Delivery may occasionally be delayed due to weather conditions, strikes, or logistics issues. In such cases, we will keep you informed and resolve the issue promptly.

8. Damaged or Incorrect Books

If you receive a damaged or incorrect book, please contact us within 48 hours of delivery. Our support team will assist you with a replacement or return.

9. No Hidden Costs

All book prices are inclusive of taxes. Delivery charges (if any) are displayed clearly before checkout, ensuring complete transparency.

10. Contact Us

For any shipping or delivery-related queries, feel free to contact us at support@spsonlinebookstore.com. We’re always here to help!